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Patient Advice and Liaison Service (PALS)

The East London NHS Foundation Trust's Patient Advice and Liaison Service (PALS) provides on-the-spot information, advice and support on matters related to Trust services to patients, their relatives and their carers.


  • Listen to patients'¬†concerns, queries and suggestions
  • Help to sort out difficulties with accessing or using Trust services
  • Direct¬†patients to the appropriate services for help and advice
  • Help improve communication and understanding between patients and staff

Please ask your GP surgery or phone NHS 111 for details of your nearest PALS.

Who to contact

Contact Name
East London NHS Foundation Trust
020 7655 4021
0800 783 4839 (Freephone and 24-hour answerphone)
Patient Advice Service (PALS), Homerton Hospital

If you have difficulty speaking and understanding English, please phone and ask for an interpreter to contact you. We can also provide face-to-face bi-lingual advocacy.


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