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City Disclaimer

The Family and Young People’s Information Service provides information about social care, children, youth and other sources of support within the City so that people can look for support themselves. The services guide lists Ofsted registered childcare, family services records held in community centres and venues, records for youth services, and activities/news items relevant to the core purpose of the guide.

Although the City makes every reasonable effort to ensure the accuracy of information herein we cannot accept responsibility for any loss which might arise from reliance on the information contained on this site or any damage which may be caused by downloading information from this site.

Please note that the Family and Young People’s Information Service includes some information and links to third party internet websites which are controlled and maintained by others. The City is not responsible for the accuracy of the information in the services guide, and does not endorse and also cannot be responsible for linked external sites. The City DOES NOT represent or warrant that its web site or any other web site accessible via the Family and Young People’s Information Service is virus free.

In addition, we strongly advise that before you use any of the services listed on the Family and Young People’s Information Service you check:

  • Are the services accredited or registered with any relevant professional body?
  • Do they have any published service standards?
  • Is there an easily accessible complaints procedure?
  • If you have to pay, what does it cost and what does this cover?
  • What checks are done on staff and volunteers? (e.g. References taken up, Disclosure & Barring Service Checks and Protection of Vulnerable Adults Scheme)
  • Can you speak with someone who has already used the service?
  • Are the premises accessible?

If the service requires you to sign a contract check the contract includes what you and the service expect from each other. Before you sign the contract ensure you understand everything - if in doubt seek independent legal advice or contact the Citizen’s Advice Bureau.

In addition it is advisable to call any of the clubs listed before attending, as the dates/times of meetings or sessions may have changed since we were informed about them.

We also reserve the right to refuse or delete publication of any organisation or information which it believes, or for which evidence has been provided, contravenes the laws of the UK. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of Family and Young People’s Information Service.

The Head of Family and Young People’s Information Service at the City will make the final decision on any entries that are not suitable to be listed as per the above criteria. 
We do not accept liability or responsibility for any loss or damage arising from any information being mis-translated through the use of Google Translate or otherwise.

Privacy Notice
The Family and Young People’s Information Service as part of the City of London Corporation is committed to protecting and respecting your privacy when you provide us with your personal information. The City of London Corporation, PO Box 270, Guildhall, London, EC2P 2EJ is the registered data controller in respect of processing your personal information and is required under data protection legislation to notify you of the information contained in this privacy notice. If you have any concerns or questions about how we look after your personal information, please contact the City of London Corporation’s Data Protection Officer, who is the Comptroller and City Solicitor, Michael Cogher, at

1. Your personal information
Personal information is anything that directly or indirectly identifies and relates to a living person. We collect personal information such as your name, billing address, delivery address, email address, telephone number, payment information and photographs.

Some personal information that we collect is ‘special category data’ and needs more protection due to its sensitivity. This includes any information about an identifiable individual that can reveal their sexuality, religious or philosophical beliefs, racial origin, ethnicity, physical health such as access requirements, mental health, trade union membership, political opinion, genetic/biometric data. Personal information relating to criminal offences and convictions, although not ‘special category data’, is still sensitive in nature and merits higher protection.

2. Why do we need your personal information?
The personal information that you submit using our website is used to fulfil your order. For certain events, other members of a booking party may submit personal information on your behalf.

We will always seek your explicit consent for the above at the time we collect your personal information, and, where we need to collect this information in respect of children or young people we will ask parents or guardians to provide the information and consent to its use for the purposes described.

3. How the law allows us to use your personal information
We will only collect and use your personal information where you have given us consent to do so. You have the right to remove your consent at any time. If you want to remove your consent, please contact:

4. Your rights regarding your personal information

The law gives you a number of rights in relation to what personal information is used by Family and Young People’s Information Service, and how it is used. These rights are listed below, and full details can be found in the City of London Corporations Data Subjects’ Rights Policy here.

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:

5. Who do we share your personal information with?
We may also share your personal information when we consider/believe that there is a good reason to do so, which is more important than protecting your privacy. This doesn’t happen often, but in these circumstances, we may share your information:

  • to find and stop crime and fraud; or 
  • if there are serious risks to the public, our staff or to other professionals;
  • to protect a child; or
  • to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them

For all these reasons, the risk must be serious before we can override your right to privacy.

If we are worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we will discuss this with you and, if possible, get your permission to tell others about your situation before doing so.
We may still share your information if we believe the risk to others is serious enough to do so. 
If this is the case, we will make sure that we record what information we share and our reasons for doing so. We will let you know what we have done and why, if we think it is safe to do so.

6. How do we protect your personal information?
We have a legal duty to make sure we hold your personal information (on paper and electronically) in a secure way, and to only make it available to those who have a right to see them. Examples of our security include:

  • Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password).
  • Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it
  • Training for our staff allows us to make them aware of how to handle personal information, and how and when to report when something goes wrong

7. Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy notice.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to Our Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will collect and store personal information on our devices using application data caches and other technology.

8. How long do we keep your personal information?
We will only hold your personal information for as long as it is necessary to fulfil our legal duties or business purposes. All personal information collected will be evaluated periodically and only kept as long as necessary or in line with legal requirements.

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